Legal
Privacy Policy
This policy describes how Dugda Fidelity Investment PLC handles personal information on our website and in branch operations.
Information we collect
When you contact us, visit a branch, or use our website, we may collect your name, contact details, identification information required for foreign exchange transactions, inquiry content, and technical data such as browser type and pages visited.
How we use information
We use personal information to respond to inquiries, complete regulated foreign exchange transactions, meet anti-money laundering and know-your-customer obligations, improve our services, and communicate operational updates such as rate publications or branch changes.
Legal basis and retention
We process information to comply with National Bank of Ethiopia requirements, fulfill contracts with customers, and pursue legitimate business interests such as fraud prevention. Transaction and compliance records are retained for the periods required by applicable regulation.
Sharing and security
We do not sell personal information. We may share data with regulators, service providers supporting our operations, or law enforcement when required by law. We apply administrative and technical safeguards appropriate to financial services operations.
Your choices
You may contact us to update contact details, ask questions about our privacy practices, or raise concerns about how your information is handled. Some regulatory record-keeping obligations may limit deletion of certain transaction data.
Contact
Questions about this policy can be sent to dugdafidelity4x@gmail.com or 0974554950.